247bet Privacy Policy
The security of your personal information is our top priority. In this policy we explain in detail how your information is collected, used, and kept safe.
Table of Contents
Introduction
247bet is a trusted online gaming and betting platform in Bangladesh. This privacy policy ("Policy") outlines our commitment and responsibility regarding the personal information of you — the user of the 247bet website or services.
By using any 247bet service, you will be considered to have accepted the terms of this privacy policy. If you do not agree with any part of this policy, you are requested to refrain from using our services.
We always treat your privacy with the utmost importance. We maintain complete transparency regarding the collection, use, processing, and storage of information for every user registered on the 247bet platform. This policy provides detailed information on how your data is kept secure through SSL encryption and other modern security technologies.
What Information We Collect
247bet may collect the following types of information from users. Each piece of information is collected for a specific and legitimate purpose:
2.1 Identity Information
- Full name and date of birth
- National ID card or passport number (for identity verification when required)
- Email address
- Mobile number
- Residential address
2.2 Financial Information
- bKash, Nagad, Rocket, or Upay account number (for processing transactions)
- Deposit and withdrawal history
- Bank account details (where applicable)
2.3 Technical Information
- IP address and device type
- Browser type and operating system
- Site access time, page visit patterns, and session information
- Cookie and local storage data
2.4 Gaming Activity Information
- Play history, bet amounts, and results
- Bonus and promotion usage records
- VIP level and reward achievement details
How We Use Your Information
247bet uses collected information only for the following purposes. Under no circumstances will your information be used for unreasonable or unauthorised purposes:
- Account Management: To handle registration, login, and the security of your account.
- Identity Verification: To prevent fraud and maintain the security of the platform.
- Financial Transactions: To process deposits, withdrawals, and bonuses.
- Customer Service: To resolve your questions and complaints through 24/7 live chat support.
- Promotions and Offers: To send relevant bonuses and promotional offers based on your preferences.
- Responsible Gaming: To identify excessive gambling patterns and provide timely assistance.
- Legal Compliance: To retain necessary information under applicable laws and regulations.
- Platform Improvement: To use analytical data to improve site functionality and user experience.
Data Storage and Security
247bet applies industry-leading technical and administrative measures to protect your information:
SSL Encryption
All data transmission between your browser and our servers is secured by 256-bit SSL/TLS encryption. This ensures that your information is unreadable to third parties.
Secure Server Environment
Our servers are kept secure through firewalls, intrusion detection systems, and regular security audits. Constant vigilance is maintained to prevent unauthorised access.
Access Control
Only authorised personnel may access your information, and only within the scope necessary to provide the relevant service. Every access is logged and monitored.
Data Retention Period
Information is retained for the duration that the account is active and, after the account is closed, for a specified period as required by applicable law. After that period, data is securely deleted.
Sharing Information with Third Parties
247bet never sells your personal information or transfers it to any third party for commercial purposes. However, information may be shared in the following limited circumstances in order to provide services:
- Payment Service Providers: Information necessary to process transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment gateways. Each payment provider operates under its own privacy policy.
- Technology Partners: Technology providers who assist in running the platform's technical infrastructure and game services may access only service-related data, and they are bound by strict confidentiality agreements.
- Law Enforcement Authorities: Relevant information may be provided to the appropriate authorities on the basis of a valid legal directive or court order.
- Fraud Prevention Agencies: Information may be shared with regulatory bodies as necessary to prevent money laundering or fraudulent activity.
Outside of the above circumstances, your information will not be shared with any third party without your explicit written consent.
Cookie Policy
247bet uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser that help improve your experience on the site.
6.1 Types of Cookies
- Essential Cookies: These ensure the basic functionality of the site — such as maintaining your login session. These cookies cannot be disabled.
- Functional Cookies: Used to remember your preferences and settings.
- Analytical Cookies: Used to monitor site traffic and usage patterns, which helps improve the quality of the platform.
6.2 Cookie Control
You can manage cookies through your browser settings. However, disabling essential cookies may disrupt some site functionality and cause login issues.
User Rights
As a 247bet user, you have the following rights over your own personal information:
Right to Access
You may contact us at any time to request a copy of the personal information we hold about you.
Right to Correction
You may request correction of any inaccurate or incomplete information stored in your account. Accurate information is important for the security of your account.
Right to Deletion
After closing your account, once legal obligations have been fulfilled, you may request deletion of your information. However, some information must be retained for a specified period to comply with legal requirements.
Right to Object to Processing
You may object to the processing of your information for marketing communications or specific uses. In such cases we will handle your request accordingly.
To exercise any of the above rights, contact our support team via 24/7 live chat or email us at [email protected]. We will process your request as quickly as possible.
Protection of Minors
247bet strictly prohibits use of the platform by anyone under the age of 21. Our services are for users aged 21 and above only ("For users aged 21 and above only").
We follow an age verification process at the time of registration. If a user creates an account using false information and it is subsequently found that they are a minor, that account will be closed immediately and all transactions will be cancelled.
247bet never knowingly collects personal information from minors. If a parent or guardian discovers that their child has used our platform, please contact us immediately — we will take prompt action.
Policy Changes
247bet reserves the right to amend or update this privacy policy at any time as needed. The policy may change in the following circumstances:
- When new technologies or services are introduced
- When laws or regulations change
- When stronger user protection measures are required
- When there are changes to business operations
For any significant changes, we will publish a notice on the website and, where applicable, notify registered email addresses. Continued use of the service after a change will be considered acceptance of the updated policy.
We strongly recommend that you visit this page regularly and keep an eye on the date of the latest update.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please feel free to contact us. 247bet's dedicated privacy support team is always ready to help resolve your issues.
Email: [email protected]
Live Chat: 24/7 support available in Bengali
For privacy-related requests, please include your account number and a detailed description in your email. We will do our best to respond as quickly as possible.